All HoneyStick products are covered by a 90-day warranty. If your product is within our 90 day warranty, you may submit a warranty claim. Before submitting a claim, please troubleshoot your device via the videos available on our Youtube channel, VapeHoneyStick. If you Purchased your device through one of our distributors, please contact the shop where you bought it to get a replacement first. If the problem can’t be solved, please click below to submit a warranty claim to get help. Any damages or accidental drops on items are only meant to cover the electronic functionality and integrity of the device. If the Units metal coverings are broken and the internal circuitry is damaged, it is not covered by HoneyStick warranty. If any Glass or plastic is broken after receipt Honeystick is not responsible for the break. If the item is damaged during the shipping process Honey Stick will file a claim with the carrier and replace the item. Before you submit a warranty claim please prepare the below materials: - A picture of receipt or proof of purchase - A video or picture to show product issue
